City of Sunrise, FL
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Please use the category and department filters below to find frequently asked questions from the City of Sunrise. Simply click on any question to display the answer as well as any included phone numbers or links to seek additional information.
In the event that you don't find the answer you're looking for here, please consider submitting a service request.
City Clerk
- We maintain public records of City Commission meeting agendas and minutes on our website. To contact the Commissioners, please email CityCommission@sunrisefl.gov or call the Commission office at (954) 746-3250.
- Please contact Broward County Marriage License Division located at 201 SE 6 Street, Room 270, Fort Lauderdale or call 954-831-6525, extension 7842.
- Please contact the Broward County Property Appraiser's Office at 954-357-6830.
- If you are interested in serving on an advisory board, simply visit the Boards and Commissions page to find out about the different City advisory boards, membership requirements, vacancies, and online board application.
- The Broward County Clerk of the Court may be located on their webpage or reached by phone at 954-831-6565.
- Please contact the Broward County Supervisor of Elections located at 115 S. Andrews Avenue, 1st Floor, Fort Lauderdale, FL 33301. You can also call their main office at 954-357-7050 or their West Broward Regional Office at 954-831-2370.
- To request specific documents, you may contact the Office of the City Clerk in person, by phone at 954.746.3333, by email at cityclerk@cityofsunrise.gov, or in writing by mail to 10770 W. Oakland Park Boulevard, Attn: Office of the City Clerk, Sunrise, FL 33351. All public records requests that are estimated to cost over $20.00 to produce will require a deposit for the entire estimated amount.
- While lobbyists in Sunrise must register with the City Clerk's office, there is no registration fee.
- To perform a lien search, download a Lien Inquiry Form, and then mail the completed form to the Office of the City Clerk along with a check for $100.00. Within three to five business days you will receive the following information: any special assessments placed on the property; payment amounts due to close public service accounts; and code enforcement citations and liens that may be on the property. Each address/account/folio requires a $100 fee payment. Lien searches are valid for up to 30 days.
- The next citywide election will be held on Tuesday, November 5, 2024. The seats for Mayor, Commissioner Seat A and Commissioner Seat B are up for reelection for a 4-year term.
City Manager
- Residents must meet eligibility criteria, submit itemized invoices, and complete an application on the City's website or request a printed application.
- Residents can apply every three months, up to four times a year, for gift card rewards.
- No, invoices or receipts must not be more than three months old from the application date to be eligible.
- Please allow 4-6 weeks for eligibility verification and satisfaction of program requirements. If you decide to opt for the physical gift card, this could extend the length of your wait due to variable shipping and processing times.
- The Gift Card Program rewards eligible City of Sunrise residents who make qualified purchases at participating Shop Sunrise businesses. They can receive gift cards based on their spending.
The City of Sunrise is not responsible for lost or stolen gift cards. Please treat them as you would cash.
Community Development
- Sunrise residents are permitted to place no more than two yard sale signs on their own property. Signs that are taped or wired to trees or sign posts, or placed in the medians or roadsides are not allowed, and will be removed and disposed of by Community Enhancement and Code Compliance Officers. There is a City Officer for Community Enhancement and Code Compliance on duty every weekend.
- Yes, you may pull/obtain a permit as a owner/builder. Florida Statute Section 489.103 provides for an exemption to the requirement for construction work to be performed by a licensed contractor. As a homeowner/builder, you must supervise all of the work yourself, or hire licensed subcontractors only. You may not hire an unlicensed contractor to perform the work. When you apply for a homeowner/builder permit, you must execute an affidavit that affirms you are acting as your own contractor and must comply with all codes, ordinances, etc., as if you were a licensed contractor.
- Pursuant to Chapter 15 of the City of Sunrise Code, plant connection fees are calculated by using standard water consumption rates developed by the Broward County Health Department. The consumption rates are based upon the type of use that will be consuming the water (i.e. retail, restaurant, office...). Historical consumption rates can be provided, to be used in lieu of the standard consumption rates. Refer to our Historical Consumption Information for submittal requirements.
- Refer to Chapter 16, Article VI, of the Code of Ordinances Section 16-118 (Accessory Uses and Structures under Supplemental Regulations) of the City's Land Development Code to find standards for the placement of sheds, pools, screen enclosures, satellite-receiving amateur radio antennas, flags and other accessory structures.
- By law, building permits and the accompanying plans must be reviewed and approved by the applicable building disciplines, i.e., Structural, Electrical, Mechanical (air conditioning, etc.), Plumbing, and - for commercial and multi-story residential buildings - Fire. Simple permits, such as those required to install a fence or re-roof a house, generally take only two days, if the plans and permit application requirements are correct. Permits for single-family homes (construction, alterations or additions) may be approved within two to three weeks, again, if the plans and permit application requirements are correct, and do not need to be returned to the architect for correction. Delays are most often caused when plans are not promptly corrected and resubmitted for review. Therefore, it is incumbent upon the contractor, architect or engineer to submit completed or corrected plans in a timely manner.
- First and foremost, please contact the Building Division at 954-572-2354. Generally, there is no penalty to you. Rather, it is our goal to assist you with the correction process in order to assure that the work will be made safe and meet the requirements of the Florida Building Code. Most often, an architect or contractor can create an "as-built" drawing including any changes required to comply with the Code, and submit it for permitting - albeit after the fact. We will perform the necessary inspections and, upon completion, issue final approval. This is an important step that will establish a legal record and prevent any future sale of the home from being jeopardized due to non-permitted work.
- State law requires that each municipality or county enforce the requirements of the Florida Building Code when a structure is built, altered, added to, removed or otherwise changed. In addition, there are local zoning laws to govern the location, height, and - in some cases - the color of structures and assure adherence to community standards. The permitting process promotes safety and quality, helping to make sure your contractor is doing his or her best. The Building Division's technical staff reviews plans for proposed work and, by issuing approval, indicates that Florida Building Code requirements will be met. The department's field inspectors observe the work as it progresses to assure that the project is being done in accordance with the approved plans, and is safe and sound. Work conducted without permits cannot be inspected and certified, and may therefore be incorrect, incomplete and/or hazardous. Aesthetic, non-permanent improvements such as paint, wall and floor finishes, furnishings, etc. generally do not need building permits. If you are unsure if your project requires a permit, please contact the Building Division at (954) 572-2363 for guidance.
- First identify the location of the subject property by reviewing a survey, and then find it on the City Zoning Map, determine the zoning designation, and refer to the Yard Setbacks section of the identified zoning designation in the City's Land Development Code.
- C.O. is the abbreviation for Certificate of Occupancy, which is the legal document that permits the human occupancy of a building. All new construction, additions or building that changes occupancy classifications requires the issuance of a Certificate of Occupancy before the space is inhabited. The City's Building Official is the only person authorized by law to issue a Certificate of Occupancy. To obtain a C.O., the Contractor makes the request to the Building Official in writing.
- To determine the answer, first identify the location of the subject property by reviewing a survey, and then locate the property on a City Zoning Map. Once the zoning designation is determined, refer to Article V (District Regulations) of the Land Development Code for permitted uses.
- Find a vacant parcel of land and determine its zoning designation by checking the Zoning Map. If approved for that particular use, confirm that it has been platted for that particular use (density, unit type, etc.) in the public records of Broward County. Once units are confirmed vested or available, follow the City's Site Plan Application submittal procedure as explained in the Site Plan application.
- Please contact the Building Division's plans custodian at (954) 572-2353 for a copy of an existing survey.
- You can find a full searchable database of City of Sunrise code of ordinances, including the minimum property maintenance standards. If you would like to contact us about a community enhancement or code compliance request, please call (954) 572-2344 or visit Community Enhancement & Code Compliance for more information.
- The maintenance of trees adjacent to private property is the responsibility of the property owner. Branches need to be cut 4 feet in length, 40 pound maximum and bundled in order to be picked up on bulk collection day.
Finance
- For assistance on networking and marketing resources for your business you can contact a non-profit organization for guidance. You may contact the Greater Sunrise Chamber of Commerce at 954-835-2428. You can also review a list of non-profit organizations.
- You can register your company online at DemandStar to be able to receive notifications on future solicitations and to view current solicitations. For instructions on the registration process, review the Purchasing Vendor Information.
Vendors can also attend our monthly Vendor Workshops on 'How to do Business with the City of Sunrise?'. The monthly workshops are held the 1st Friday of each month from 11:30am to 12:30pm at City Hall ' Commission Chambers at 10770 West Oakland Park Boulevard, Sunrise, FL 33351. If your company is awarded a bid/quote, a Purchase Order from the City of Sunrise may be issued to your company. For additional questions, you can also reach out to our purchasing team at purchasing@sunrisefl.gov. - Each communications services provider or pass-through provider that desires to erect, construct, install, maintain, repair, expand, or use any communications facilities in, under, over or across any public rights-of-way in the city shall first register with the city in accordance with the terms of Article VII of the Code of the City of Sunrise.
- Please contact the Procurement Specialist listed on the first page of the solicitation. The first page of the solicitation contains the name, phone number and email address of the Procurement Specialist.
- For matters related to the payments of invoices, please contact the City of Sunrise Accounts Payables Division. You can reach them at 954-746-3217 or AccountsPayable@sunrisefl.gov.
- You can find a tabulation and award recommendation online at DemandStar. You can also contact the Purchasing Office at 954-572-2274.
- For consumer telecommunications complaints, you may contact the Florida Department of Agriculture, Division of Consumer Services at:
Florida Department of Agriculture and Consumer Services
2005 Apalachee Parkway
Tallahassee, FL 32399-6500
General telephone number: 1-850-410-3800
Toll-free Consumer Hotline (within Florida): 1-800-435-7352
Toll-free Spanish Hotline: 1-800-352-9832
You can also visit 800 Help Florida or file a complaint with the FDACS. - Property tax notices are sent by the Broward County Property Appraiser and property tax payments are remitted to the Broward County Revenue Collector. If you have questions concerning the information on your property tax notice, our Budget Office staff is available to answer questions concerning this information, as it relates to the City of Sunrise. Please give them a call at 954-746-3467.
- The fire assessment fee is an annual fee collected for fire services for the City of Sunrise and is based on a rate schedule approved by the City Commission. If you have questions concerning the City's fire assessment fee, our Budget Office staff is available to answer questions concerning this information. Please give them a call at 954-746-3467.
- Our Risk Management Division is available to advise on a solution in matters concerning bodily injury or property damage claims from accidents involving our premises or vehicles where the City of Sunrise may be determined legally liable. Please give them a call at (954) 572-2496.
Who should I report a defect in a sidewalk, obstruction at intersections and medians, or a pothole in the roadway?
Our Risk Management Division is available to investigate hazards and request corrective measures concerning City-owned property, right-of-ways and roadways deemed our responsibility to maintain or repair within our jurisdiction. Please give them a call at (954) 572-2496.
Fire-Rescue
- Please call (954) 746-3465 to request a fire truck demonstration or station tour.
Does Sunrise Fire-Rescue or Sunrise Police Department participate in donation telephone solicitations?
No, Sunrise Fire-Rescue does not participate in, or benefit from donation phone solicitations.- No, but you can find a list of vendors in an internet-browser search, or in the phone book under "Fire Extinguishers".
- Call our Fire Life Safety Division at (954) 746-3470.
- Call (954) 746-3400 to request a report copy.
- Please call 911 immediately.
The fire hydrant in front of my house has started to leak. Does Sunrise Fire-Rescue take care of that?
Leaking or broken fire hydrants should be reported to the City of Sunrise Utility Department at (954) 888-6000. Also note that you cannot paint hydrants yourself. If too much paint is applied, firefighters may be unable to attach their equipment to it in an emergency.- For a full summary of severe weather preparation suggestions, review the tips from our emergency management division.
- Firefighter-paramedics at any fire station are able to check your blood pressure. Additionally, community blood pressure checks are regularly available the 2nd Friday of each month at 11:00 a.m. at the City of Sunrise Senior Center. Please note that the location is subject to change based on room availability at other locations on the City of Sunrise Municipal Campus.
- Please contact the Billing Specialist at (954) 746-3410.
- The Department's Fire Life Safety Division schedules all inspections: call (954) 746-3470.
- American Red Cross CPR, AED, & First Aid classes are held at the Sunrise Civic Center. Dates & times can be found in the City's latest publication of the Horizon's magazine. To register, call 1-800-RED CROSS or visit the Red Cross class directory.
- Generally, Fire-Rescue personnel will take you to the closest and most-appropriate emergency room able to handle your medical condition. Patients may be transported to a slightly more distant hospital, but that is done on a case-by-case basis, as warranted by an individual's medical condition.
Human Resources
- We recommend that you please contact the Human Resources Department for any additional information about job opportunities.
Do current City employees have to complete a new application when applying for a different position?
Yes. An application must be completed for each new position you wish to be considered for. This is the case for current employees and external applicants.- All persons interested in employment with the City of Sunrise must complete an online application through the City's online hiring system. Applications must be accompanied by proof of highest level of completed education. Resumes cannot be accepted in lieu of an official online application.
- You may check the status of your application by logging into the City of Sunrise Career Portal and clicking on the job title of the position you applied for. The status will indicate if your application is pending review, referred, or disqualified.
- The Human Resources Department is open Monday through Friday from 9:00 a.m. to 5:00 p.m. The department can be reached at 954-838-4522 or HR@SunriseFL.gov. Our offices are located at 10770 W. Oakland Park Boulevard, Sunrise, FL 33351 on the 1st Floor of Sunrise City Hall.
- Following an interview, if you are selected for hire, you will be contacted by the designated hiring department to discuss next steps. A Human Resources representative will coordinate the pre-employment background vetting, conditional offer, completion of related forms and schedule a new hire orientation.
- The Human Resources Department receives a large volume of applications and conducts a highly competitive recruitment process. Not all candidates who meet the minimum requirements will be contacted or advanced to the final selection phase. There is no pre-set guaranteed time frame by which applicants are contacted. At the conclusion of each recruitment, an email notification is sent to applicants not selected for hire.
- If selected for an interview, you will be contacted directly by the designated hiring department to schedule. If you are not selected for an interview, an email notification will be sent when that recruitment is closed, advising that another candidate was selected for hire or that you were not advanced to the selection phase.
- If the posting states a degree or certification is required, then there will be no exceptions. In some cases, a job posting may specify that a degree is preferred, but not mandatory. In those cases, prior job experience may be an acceptable alternative for a degree.
Leisure Services
- The City of Sunrise has a full-time social worker who helps eligible residents of all ages obtain information about accessing federal, state and/or local assistance. Some of the primary areas of help provided include food pantry resources, transportation and health and wellness programs. You can reach Kathy at (954) 746-3670 Monday through Friday from 8:30 a.m. to 4:30 p.m.
- We have programs year-round. Here are a few ways to stay up to date on future events and news for City residents:
1) Bookmark the City of Sunrise calendar in your web browser
2) Join our Sunrise Source email list
3) Follow @cityofsunrise social media channels including Facebook, Twitter, and Instagram to be the first to learn about new events - We invite you to read our Horizons Magazine. It is available online and sent quarterly to each Sunrise home. You can also call our Leisure Services office at 954-747-4600 for program information.
- Please reach out to our Cultural Arts division find out about talent booking opportunities at our Civic Center Theater or various other upcoming city events by emailing MBennett@sunrisefl.gov.
- Please contact our Leisure Services division to find out about vendor or sponsorship opportunities at upcoming City events. The best point of contact to learn more and request a vendor application is AGriffin@sunrisefl.gov or (954) 747-4631.
The City of Sunrise offers many event rental options:
- The Sunrise Civic Center's Grand Ballroom accommodates up to 300 guests for anything from family events to business luncheons to galas. This venue can include optional usage of the caterer's liquor license, the surrounding outdoor space, amphitheater, or hired valet services. To inquire, please call Leisure Services at (954) 747-4600.
- We also have indoor event facilities for up to 150 people in various civic buildings and city parks, which vary in capacities, amenities, rental costs, and operating hours.
- Additionally, the City offers picnic pavilions which can be rented for up to 80 people in a covered, open-air space. These rentals can be self-catered or use ARC Culinary. Rental costs include a refundable security deposit. For any questions or to reserve these other facilities, please call Leisure Services at (954) 747-4600.
- In addition to the Broward County public transportation systems, Sunrise offers mini-bus service on dedicated routes throughout the City. Medical transportation is also available to eligible residents. Rider fees for these services have been suspended until further notice by action of the Sunrise City Commission, making the services free for eligible residents. For additional details, call the Dispatch Office at 954-746-3677.
- Please visit our City of Sunrise Parks page for full details. Additionally, there are resources available for locating Broward County parks or State parks in the greater South Florida region.
- For a summary of seasonal events held each year in Sunrise, please see sunrisefl.gov/events.
Police
- No. The City of Sunrise does not require alarm registration.
Does Sunrise Fire-Rescue or Sunrise Police Department participate in donation telephone solicitations?
No, Sunrise Fire-Rescue does not participate in, or benefit from donation phone solicitations.- First, it is important that you file a police report as soon as possible after the theft occurs. When your property is recovered, you will be contacted by the Evidence and Property Unit and asked to retrieve the item(s). You must come to the Police Department with photo identification and, if possible, proof of ownership. Property that is marked with an identifying number is easier to trace and return. For further information or to schedule an appointment to retrieve your property please contact the Sunrise Police Property and Evidence Unit at (954)746-3377.
- If you wish to commend the actions of any Sunrise Police Department employee, you may communicate your praise verbally to the employee's supervisor, or write a letter to the Police Chief. For more information, please call (954) 746-3363.
- You may call the Records Unit at (954) 746-3500 to request a report and obtain fee information. Reports are generally processed within five working days, and may be picked up at the City's Public Safety Complex, located at 10440 West Oakland Park Boulevard.
- Please direct your complaint to any on-duty Police supervisor, or contact the Department's Internal Affairs Unit at (954) 746-3583.
- Please call 911 immediately.
- To learn more about Neighborhood Watch programs, including how to start one, please call the City's Office of Community Policing at (954) 746-3384.
- The Citizens Volunteer Patrol program is designed to reduce crime by having citizens patrol their own neighborhoods and report any suspicious or criminal activity to the police. You can join by contacting the Office of Community Policing at (954) 746-3537.
- Any traffic concerns are best directed to our Traffic Unit at (954) 746-3342.
- Please report any incidents of dangerous or illegal activity you've seen to the Sunrise Police Department. If in progress, please call 911. The Police Non-Emergency Phone line is 954-764-4357 (HELP) and the Citizen Tip Line is 954-572-5660. If you're interested, there may also be opportunities to get involved in a community watch or advisory group that could help improve these issues and educate the community on how to reduce crime and what signs to look for.
- If you received a parking ticket, your options are listed on the back of the citation. If you received a traffic ticket, your options depend upon the type of infraction for which you were cited. For additional information, please call our Traffic Unit at (954) 746-3386, or refer to the Broward County Clerk of the Courts website at www.browardclerk.org.
- Yes, you do! The Florida Legislature recognizes that many innocent persons suffer as a result of criminal acts. This may, in turn, result in hardships for the victim and/or their dependents. To find out about your rights in this matter, please contact the Sunrise Police Department's Victim Advocate at (954) 746-3536.
Is there a reason the Community Enhancement and Code Compliance Division can't resolve complaints immediately?
Yes: The answer is due process of law. All Community Enhancement and Code Compliance offices throughout the state must abide by the rules and processes prescribed in Florida Statute 162. This statute provides for due process of notification, reasonable time to comply, a hearing process, and penalties for non-compliance.
The City of Sunrise utilizes a Special Magistrate who hears cases on a monthly basis and has the power to assess fines for non-compliance. In all cases, the Community Enhancement and Code Compliance Division is committed to assisting violators in resolving problems in a timely manner.- The Police Explorer program is open to young men and women ages 14 to 20 who have completed the eighth grade, and are interested in learning about law enforcement. For more information, please call the Department's Youth Coordinator at (954) 746-3550 or email Officer Hodgers at BHodgers@sunrisefl.gov.
Criminal profiling is a legitimate tool in the fight against crime. It is an investigative method in which an Officer, through observation of activities and environment, identifies suspicious behavior by individuals and develops a legal basis, consistent with the Fourth Amendment, to detain and question.
Biased policing refers to a decision by an Officer to stop, detain, interdict, or search an individual based on race, ethnic background, national origin, gender, gender identity, sexual orientation, religion, socioeconomic status, age, disability, political status or income. It is the policy of the Sunrise Police Department to prohibit biased policing in all Police-initiated actions. These include all investigative detentions, field contacts, traffic contacts, arrests, searches, asset seizures and forfeiture efforts. An Officer’s actions will be based on a standard of reasonable suspicion or probable cause as required by the Fourth Amendment of the U.S. Constitution and statutory authority. Officers must be able to articulate specific facts, circumstances and conclusions which support reasonable suspicion for an investigative detention or traffic stop, or probable cause for arrest. Officers shall not consider race, ethnic background, national origin, gender, gender identity, sexual orientation, religion, socioeconomic status, age, disability, political status or income in establishing reasonable suspicion, probable cause, or as a basis for requesting consent to search.
- Fingerprinting is available only to City of Sunrise residents with proof of residency, and is provided free of charge. To have your fingerprints taken, please go to the following locations:
Public Safety Building at 10440 West Oakland Park Boulevard between 7:00 a.m. and 11:00 p.m., Monday through Friday.
West Substation at 60 Weston Road between 10:00 a.m. and 6:00 p.m.
East Substation at 6800 Sunset Strip between 10:00 a.m. and 6:00 p.m. - Florida landlord and tenant rights are defined by law. You can educate yourself by:
1) Reading about landlord/tenant rights
2) Talking to an attorney who specializes in these matters
3) If you can't afford an attorney or aren't sure where to start, you can also consult with Legal Aid for Broward County at 954- 765-8950 or visit them at 491 SR 7, Plantation, FL 33317. In accordance with Florida State Statute 162.06(1)(b) (effective July 1, 2021), "A code inspector may not initiate an investigation of a potential violation of a duly enacted code or ordinance by way of anonymous complaint.” A person who reports a potential violation of a code or an ordinance must provide his or her name and address to the respective local government before an investigation occurs.
If you wish to file a complaint, you will need to provide your name and full address. Please note City records are public information and, as such, the public has the right to view code compliance complaints and learn who the complainant is.
Public Service/Utility Billing
- Please contact the office of the City Clerk, or call (954) 746-3333 for information regarding lien inquiries.
- Please call (954) 746-3232, and a customer service representative will check to see if you are in our utility service area.
- At this time residential recycling is delivered to the Wheelabrator Waste to Energy Plant in Davie where City recyclables are burned and converted to energy. Sunrise, along with most Broward County Cities, are currently working together to develop an integrated solid waste and recycling system which will assist in developing long-term sustainable solutions to all residents. For more details on recycling services, please call the City's Public Service division at (954) 746-3232.
- A request to close out a utility account must be initiated in writing or in person at any of our three Public Service / Utility Billing locations. Once the Utility account has been closed, refund checks are generally issued within four to six weeks. Please contact Public Service staff at (954) 746-3232 for further details.
- The City reads water and gas meters each month and issues bills based on the usage since the prior month's reading(s). Usage is calculated simply as the current month's meter reading minus the prior month's reading. Water, sewer and gas bills include a flat base charge plus a commodity charge for the consumption or usage. Wastewater commodity charges are based on metered water usage. For billing information specific to your service area, please visit our Utilities Rates and Fees.
- The City holds deposits for as long as the utility account is open. When the account is closed, the deposit and accrued interest are applied to any outstanding account balance. If a credit balance remains after all charges have been paid, a refund check will be mailed to you.
- Utility bills may be paid online, by phone, via automatic bank drafting, by mail or in person.
For an update on utility activation status, please call:
On business days, 9:00 a.m. to 5:00 p.m. call (954) 746-3232;
On business days, 5:00 p.m. to 10:00 p.m.: call (954) 888-6087;
On weekends, holidays and after 10:00 p.m. call (954) 746-3500.- For inquiries regarding water or gas billing issues please contact Public Service at (954) 746-3232. For water leaks, meter leaks, or related issues please contact Utilities at (954) 888-6087.
- Residential bulk trash pick-ups are conducted weekly. Residents in single-family homes are serviced on their first scheduled collection day of the week. Multi-family communities with designated bulk collection areas East of Pine Island Road are scheduled for collection every Thursday and West of Pine Island Road every Friday. Review our bulk trash resources to determine your neighborhood's collection schedule or review bulk trash guidelines.
- No. Only an authorized City of Sunrise employee or representative is permitted to restore water or gas service. It can be very dangerous to attempt to reconnect service yourself, and you may be subject to civil or criminal penalties by doing so.
- The stormwater fee on your bill helps offset costs related to maintaining drainage systems throughout the City. These systems include roadways, drainage culverts, pumping stations and canals.Wastewater is the term used for sanitary sewer service. It refers to water that has been used and is being returned to the City for treatment.
The South Florida Water Management District publishes the current watering restrictions for Broward County.
- Conservation is often the best way to help reduce your bills. For water conservation tips, please visit the South Florida Water Management District, DrinkTap (presented by the American Water Works Association) and the City's Water Conservation resources. Also, avoid unnecessary service charges by ensuring your utility bills are paid on time each month.
- Please contact our customer service staff at (954) 746-3232 to determine the reason for the service interruption. It is possible that water or gas service could be temporarily interrupted while the City makes repairs to the system. If the reason for the interruption is non-payment, City staff will explain what you need to do to restore service; generally, you will be required to pay the past due balance, plus service restoration charges, in cash or money order.
- The City of Sunrise issues utility bills monthly to every utility customer. Payments are due twenty-one (21) days from the date of issuance.
- The City of Sunrise and the City of Plantation have partnered to provide residents with eight drop-off events to safely dispose of household hazardous waste (HHW) and electronics. Further, there are twelve additional monthly opportunities at Wheelabrator South in Davie open to Sunrise residents. For a list of dates and times, please refer to the City's Bulk Trash resources. You may also refer to our Sanitation resources or contact Public Service at (954) 746-3232 for additional information.
- Although some customers have water meters located on the side or rear of their homes, particularly if they have a corner lot, most water meters are in front of the home either in the driveway or the swale area between two neighboring properties. Water meters are usually installed underground in meter boxes with concrete, plastic or metal covers. Gas meters are installed above ground and are generally located along the side or rear exterior wall of the home. Unlike utility companies in colder areas of the country, Sunrise does not have any meters installed inside homes, garages or basements.
- For questions regarding garbage, recycling, or bulk trash pickup, please contact Republic Services at (954) 327-9504 for assistance. For questions related to residential garbage accounts and billing, please call the City's Public Service division at (954) 746-3232.
- Sunrise has contracted with an outside company, Bermex Inc., to read City water and gas meters each month. Although the meter readers do not wear City uniforms or drive City vehicles, they should always wear a shirt that identifies them as a meter reader working for Bermex. They should also always wear, in a visible location, a photo identification card that provides both the company name and the meter reader's name.
- Yes. If you do not pay your bill before the City issues the next monthly bill, the next statement will include a notice advising you of the delinquency and providing a date by which payment must be received in order to prevent interruption of water, gas or garbage collection services. A bill that is not paid within twenty-eight days of the date it was rendered shall incur a ten ($10.00) dollar late fee which becomes part of the unpaid balance. If a bill is not paid forty-five (45) days from the date of issuance, it becomes subject to disconnection for non-payment and a corresponding disconnection/reconnection charge of $50.00 and $70.00 for those accounts disconnected two or more times within a six month period. Please make sure to allow for adequate delivery time if you are mailing a payment.
Public Works
- To report graffiti on City-owned property or public infrastructure, please contact the Public Works Division at (954) 572-2388. If the graffiti is on private property, please contact your Homeowner's Association, business owner or the City's Code Enhancement Division at (954) 572-2344.
- Please contact the Public Works Division at (954) 572-2388 for any City owned and maintained canal maintenance questions. If the canal is private, then contact your Homeowner's Association or the maintenance company for your property.
- The different Sections of the Public Works Division are responsible for City roadway maintenance issues. To report a pothole issue, please contact the Public Works Division at (954) 572-2388. To request information regarding the Neighborhood Traffic Calming Program, please contact the Engineering Section at (954) 888-6011.
- The Stormwater and Grounds Section of the Public Works Division is responsible for inspecting and maintaining water levels in City owned and maintained canals. For any water level questions please contact the Public Works Division at (954) 572-2388 from 7 am to 4 pm. After 4pm you can call (954) 888-6087.
- In accordance with Section 18-1 of the City of Sunrise Code of Ordinances, maintenance and repair of public sidewalks is the responsibility of the abutting property owner. Recognizing the cost of such repair, the City developed the 'Damaged Sidewalk Repair Program'. For more information about this program, please contact the Community Enhancement and Code Compliance at (954) 572-2344.
- The Public Works Division of the Utilities Department is responsible for picking up and disposing of dead animals from City's roadways or swales. To report a dead animal, please contact Public Works at (954) 572-2388. If the dead animal is on private property, it is the property owner's responsibility to pick up and dispose of the animal properly.
- The majority of the City's street lights are owned and maintained by FPL. To report a street light that is out, call FPL Customer Service (954) 797-5000 or visit FPL online. It may take 14-21 days for FPL to repair a reported street light. Or contact the Public Works Division at (954) 572-2388 and provide the information on the location.
- The Broward County Traffic Engineering (BCTE) Division is responsible for the maintenance of City's street signs. To report a missing or damaged street sign, contact the Public Works Division at (954) 572-2388 and the City will report it to BCTE Division. Private street signs are the responsibility of the property owner.
Utilities
- Drip, bubble, and micro-jet systems and watering cans that apply water directly to root plant zones may be used any time. Water collected in cisterns and rain barrels may also be used for irrigation any time. Low-volume irrigation should not produce water runoff. Voluntary reductions in use are encouraged.
- No, there are no restrictions on vehicle washing. Always attach automatic shutoff nozzles to hoses and, if possible, channel runoff water to a grassy area or porous surface. As an alternative to issuing credits for wastewater charges incurred due to filling a pool or irrigation, Sunrise has established a 'cap,' or maximum amount, that it will bill residential customers for wastewater usage. Wastewater used above the capped amount will not be billed. Please contact Public Service at (954) 746-3232 for more information.
Sunrise Gas connects residential gas appliances including cooking appliances and clothes dryers to existing gas lines, however we do not repair gas appliances or install new gas pipelines. You should contact a qualified contractor for gas piping installations. While the City of Sunrise does not sell gas appliances such as water heaters, Sunrise Gas may be able to offer rebates on select gas appliances. To connect a gas appliance, contact the Public Service Department to schedule a service appointment at (954) 746-3232 or customerservice@sunrisefl.gov.
- No, Sunrise Gas does not make gas related repairs to appliances. You should contact a qualified service provider.
- No. As of December 1, 2010 Sunrise Gas no longer refills propane cylinders.
- Yes. The Free Recycled Paint Program provides owners of single-family homes in Sunrise with an opportunity to apply for up to two 5-gallon containers of a base color and two 1-gallon containers of a trim color for use on the exterior of their home. Applicant must complete a Recycled Paint Request Form, which can be requested in person at any City of Sunrise utility payment location or via email at paint@sunrisefl.gov.
- Contact the Sunrise Gas Administration Office at 954-572-2299 Option #3.
- If you are planning to dig on your property for any reason or install a patio, pool, fence, or shed you must call two business days in advance of any work for all underground utilities to be located. This is a free service. Simply call 8-1-1 to CALL SUNSHINE. Each of the local utilities will send someone to your location within 2 business days to mark out the location of their respective underground utilities. There is no charge for this service.
- The City of Sunrise encourages local businesses, neighbors and organizations to "Adopt-A-Street" to enhance the appearance of our community and beautify our roadways. If you are interested in participating in the Adopt-A-Street program, or for more information, please visit the Broward County Adopt-a-Street, call (954) 765-4999, or email litterprevention@broward.org.
- There are just too many cost variables to confirm which is cheaper. A typical residential family that uses natural gas for water heating, cooking, and the clothes dryer should save annually over the cost of using electricity for the same appliances. However, savings will vary based on the amount of energy you currently use for these purposes and the current cost of fuels charged by the electric and gas utility. For most households, using natural gas is no more expensive and provides many additional quality of life benefits. Residents can also learn more about the City of Sunrise gas program.
- Sunrise Gas System's gas mains serve most of the City of Sunrise, as well as parts of Lauderhill, Tamarac, and Weston. Whether or not natural gas service can be installed without cost depends on the proximity of an existing gas main. Contact the Gas Administration Office at 954-572-2299 Option #3 for more information.
- The City of Sunrise is committed to environmental sustainability and maintains a Sustainability Advisory Board to report on local issues of importance to the local ecosystem. In April 2019, the City launched our inaugural Sustainability Action Plan (Sunrise SAP) which provides guiding principles and recommendations to proactively increase resiliency and improve the sustainability of the City across its departments and within the community. You can also learn more about environmental programs in Sunrise.
- If the odor is strong, leave your home or the building immediately and call 9-1-1 from a neighbor's house or a cell phone after you are well away from the building. Do not turn on or off any electrical switches or move any vehicles. A faint odor of gas may mean a small leak exists or a pilot light is out. During normal business hours, you can also call our office at 954-572-2299 Option #3.
- Pressure washing and vehicle washing are not restricted. Use low-volume equipment that produces water pressure of 1,000 pounds per square inch to 4,000 pounds per square inch. Channel runoff water onto the grass or another non-paved surface, and always attach an automatic shut-off nozzle to your hose. Limit boat rinsing to 15 minutes after it has been in salt water.
- Sunrise is one of 17 city and water utility partners that form the Broward Water Partnership to offer ConservationPays program that provides rebates and other water conservation tools and tips and allows you to apply for a low-flow toilet rebate. Low-flow shower heads, faucet aerators and restaurant pre-rinse spray valves are also available free to Sunrise residents and businesses to help save water. Review more details on water conservation via our Good and Green program.