The City of Sunrise’s new Utility Bill Payment System makes your account easier to manage.

Our utility account holders now enjoy:

• The convenience of recurring credit card payments
• The flexibility of online account and records access from anywhere
• The transparency of a detailed, itemized bill format
• The simplicity of a paperless e-bill option

Learn more or see some examples below showing how you can now compare your past water usage by month and see a clear summary of charges for your account whenever and wherever you are!

Sunrise cares about your feedback and we proudly incorporated suggestions directly from the community into this improved system! You can also review all of the current utility bill payment options.

Please read below for a summary of the exciting new benefits and features.

You Asked, We Listened! Bill Pay Features Now Include:

1) Convenient recurring credit card payments

Adding to the current payment options for Sunrise Utilities customers, the improvements to our system now offer the benefit of adding a credit card as a default payment method for your account to enable recurring payments for each new monthly bill.

2) Online account management improvements

Sunrise Utilities customers are already used to getting great support from our helpful customer service team by phone, email, or in-person. Our latest system enhancements now include an improved online platform to help you manage your Sunrise Utilities account remotely from anywhere in the world! You now have convenient access to bills, usage history, and other important account information.

3) A more detailed and transparent bill format

You asked and we listened! Upon the roll-out of our new Sunrise Utility Bill Payment System, all customers now have the benefit of a more detailed bill format to include the last 12 months of water usage for comparison purposes.  Take a more detailed look at features of our upgraded utility bill.

4) A paperless digital e-bill option

Whether it's for simple convenience or to save paper, we have you covered with our new paperless digital electronic bill (e-bill) that can be set up to email directly to your preferred e-mail address. Many customers will prefer the enhanced security that an electronic bill can provide, since the e-bill option avoids sending sensitive account data through the mail. Digital e-bills also speed up the delivery of your bill and reduces the carbon footprint, putting your latest account information in front of you as soon as it is available.

On December 21st, 2020, the new bill payment system became available to use.

Account holders need to create an account the first time you visit the new Utility Bill Payment System. It helps to have a recent utility bill handy, so you can refer to your Account Number and Customer Number. These numbers can be found together at the top of your bill, as well as on the payment coupon at the bottom. On your bill, your Customer Number is listed first, followed by your Account Number. However, in our new system, you'll be asked to enter your Account Number first, and then your Customer Number.  (See illustration below.) Be sure to enter them in the correct fields.

If you have questions about the new system, please email CityManager@sunrisefl.gov.