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FAQs: Utility Bill Payment System

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These FAQs address Sunrise Utilities customers’ most common questions about the utility billing system. If you have additional questions, please email customerservice@sunrisefl.gov for assistance. We have added staff to help respond to the increased volume of messages in a timely manner.
 
I haven’t used the utility bill payment system yet. How can I register?
If you haven’t done so already, please visit sunrisefl.gov/registernow to register your utility billing account in our system. When you sign up, be sure to enter your email address as your user name. You are not required to register for a new account, but the system does enable you to view your bill online, make payments, and set up recurring payments.
 
When will I receive my bill in the mail?
We are running about two weeks behind with mailing paper bills. Once you register in our portal, you can access your electronic bill as soon as it is generated.  
 
Can I pay my bill by phone?
Yes - our pay-by-phone system is available at 1-866-335-0510, and accepts Visa, MasterCard, American Express or Discover cards, a debit card, or a check.
 
Can I still make payments from my bank?
Yes, you can still make direct payments from your bank; however, you may want to sign up for an online account to view your bills.
 
When is my bill due?
Customers have 30 days from the receipt of their bill to make a payment.
 
How do I find my Customer Number and Account Number?
These two numbers are available on your utility bill in both the top of your bill and on the payment coupon at the bottom. The Customer Number will be listed first (before the hyphen) and the Account Number will be listed second (after the hyphen). Please be sure to enter each number into the correct field.
 
Do I have to use a specific browser to access the system?
The site is optimized to perform best on Google Chrome.
 
I was locked out of my account. What do I do?
If you get locked out of your account, please mail customerservice@sunrisefl.gov and provide your user name; we will unlock your account.
 
Can I make a one-time payment with my checking account?
Yes, you can make a one-time payment with many common payment methods at www.sunrisefl.gov/onetimepayment. Simply enter your account information, choose your preferred payment option between checking account, credit card and other methods, and then complete the transaction.
 
Can I get electronic bills emailed to me?
Yes! It’s easy to enroll in one of our most popular options – paperless e-billing – which ensures you’ll receive your bill as soon as it’s prepared. There’s no need to wait for a paper invoice! Here’s how to sign up for paperless e-billing:
  • Visit sunrisefl.gov/utilitylogin and log in to your utility billing account.
  • Click on your Account Number under Utility Billing Accounts.
  • Click on your Account Number under Account.
  • Click Bill Delivery Preference.
  • Select one of the options: Mail, Email, or Mail and Email. We encourage our customers to select Email, as this is the most eco-friendly option – and ensures the most efficient transmittal of your bill.
  • Click Update to save your preference!

I need to open (or close) a utility account. How do I do this?
You can open or close an account by completing the necessary documents and visiting one of our three customer service locations. (A deposit is also required if you are opening an account.) For details, please visit sunrisefl.gov/OpenAccount or sunrisefl.gov/CloseAccount.
 
I'm a renter in Weston. Can I access the online portal for payments, or pay by phone?

Renters in the City of Weston will need to obtain the Customer Number and Account Number from their landlord in order to link the account in the online portal or to pay by phone. 

I've noticed an increase in my water consumption. How can I determine if I have a water leak?
The EPA (Environmental Protection Agency) developed a helpful handout that explains how to check for water leaks at home. Many common household leaks are quick to find and easy to fix. Worn toilet flappers, dripping faucets, and leaking showerheads all are easily correctable, and fixing them can help you save on your utility bill.

 

How can I get additional assistance? 
For a PDF tutorial about the utility billing system’s functionality, visit https://css.sunrisefl.gov and click the CSS Customer Help Manual link at the bottom of the page. You’ll find instructions on how to change or recover your password, make a payment, set up or edit recurring payments, and more!
 
Please email any questions to customerservice@sunrisefl.gov. Be sure to include the name on the account, the service address, the account number and the customer ID number. We are still experiencing high call and email volumes, so we have added staff to assist customers. We apologize for long hold times or email response times.

 

Thank you for being a valued Sunrise Utilities customer!